Processing Time
All orders are hand-packed with care.
Please allow 2–4 business days for your order to be processed before shipment.
During busy seasons or product launches, processing times may extend slightly — we appreciate your patience as each item is prepared with care.

Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and order weight.
Estimated delivery times:
Domestic (within the U.S.): 3–7 business days
International: 7–20 business days, depending on customs and courier conditions
Please note that delivery times are estimates and may vary due to external factors such as carrier delays, weather, or customs processing.

Tracking Your Order
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking link.
You can track your package at any time through the link provided.
If you haven’t received your tracking information after 7 business days, please contact us.

International Shipping
We currently offer international shipping to most countries.
Buyers are responsible for any customs duties, taxes, or import fees that may apply.
Please check your local customs regulations before placing an order.

Lost or Damaged Packages
We take great care in packaging every candle securely.
If your package arrives damaged or is lost in transit, please email us within 7 days of delivery (include photos of the damage if possible).
We’ll do our best to replace or refund your order promptly.

Address Accuracy
Please ensure that your shipping address is correct at checkout.
We cannot be held responsible for packages shipped to incorrect addresses provided by customers.

Questions?
If you have any questions regarding your order or shipping, feel free to contact us at:
📧 support@norivyn.com

We’re always happy to help.