FAQ
Hi, how can we help you?
If you can’t find the answer you’re looking for, please contact us at support@norivyn.com and our team will get back to you as soon as possible.
Online Ordering
Can I change or cancel my order?
We begin processing orders quickly, so changes or cancellations are not guaranteed. If you need help, please contact us as soon as possible at support@norivyn.com with your order number.
I placed an order but didn’t receive a confirmation email. What should I do?
Please check your spam or junk folder first. If you still don’t see it, contact us at support@norivyn.com and we’ll confirm your order status.
Do I need to create an account to place an order?
No. You can check out as a guest. Creating an account allows you to view order history, save your shipping information, and track your orders more easily.
What payment methods do you accept?
We accept major credit and debit cards and other payment methods displayed at checkout. Availability may vary depending on your location.
Do you offer discount codes?
We may offer promotions from time to time. Please note:
Only one discount code may be used per order unless stated otherwise
Discounts cannot be applied retroactively
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Delivery timeframes depend on your location and the shipping method selected at checkout.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information (if available). Please allow 24–48 hours for tracking updates to appear.
Do you ship internationally?
Yes, we ship to many regions worldwide. If your destination is not available at checkout, please contact us at support@norivyn.com and we will do our best to assist.
Will I have to pay duties or customs fees?
International orders may be subject to duties, taxes, or customs fees imposed by your country. These charges are not included in your purchase total and are the responsibility of the customer.
My order is delayed—what should I do?
Shipping delays can happen due to carrier issues, weather, or customs processing. If your order appears delayed, please contact us with your order number and we will help you track it.
My tracking says “delivered” but I didn’t receive my package.
Please check around your delivery location, with household members, neighbors, or your building’s front desk. If you still cannot locate it, contact the shipping carrier directly. You may also email us and we will assist where possible.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for eligible items that are unused, unopened, and in original packaging.
For full details, please review our Return & Refund Policy.
Can I return opened or used items?
For hygiene and safety reasons, we do not accept returns on opened or used items.
What if I receive a damaged, defective, or incorrect item?
Please contact us within 7 days of delivery at support@norivyn.com with your order number and clear photos of the item and packaging. We will review your request and assist as quickly as possible.
When will I receive my refund?
Once your return is received and approved, refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Products & General Use
Are your products suitable for all users?
Our products are designed to work for many individuals, but results may vary. If you have sensitive skin, allergies, or a medical condition, we recommend reviewing ingredients carefully and consulting a professional before use.
Do your products contain allergens?
Some products may contain ingredients that could cause sensitivity for certain individuals. Please check the ingredient list on the product page before purchasing. If you have questions, contact support@norivyn.com.
Can I use your products if I’m pregnant or nursing?
If you are pregnant, nursing, or under medical care, we recommend consulting your healthcare provider before using any new skincare or wellness product.
How should I store my products?
Store products in a cool, dry place away from direct sunlight and heat. Always follow the instructions listed on the product packaging.
Account & Support
How do I contact customer support?
You can reach us at:
Email: support@norivyn.com
Phone: +1 (419) 728-1828
How long does it take to receive a response?
We aim to respond within 1–2 business days, depending on message volume and business hours.
Contact Information
Norivyn
Unit 1206, 12/F, Leighton Centre
77 Leighton Road, Causeway Bay, Hong Kong
Email: support@norivyn.com
Phone: +1 (419) 728-1828